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Home » FAQ

  • Q 1. Can I do the size, shape, engravings and packing that I want?

    A Yes, all can be achieved. Please let us know the size, shape, and the quantity you want and offer us the artwork of engraving and packing.
  • Q 2. What is the MOQ?

    A Usually it is 100pcs of one stone, one size. 10kg of tumbled stone and rough stone. 1000pcs with gift box.
  • Q 3. Are you factory?

    A Yes, we have a gemstones shaping factory in Guangdong Province, and one engraving factory in Jiangxi Province, as well as supported gemstone shaping factory in Guang Dong.

    Stone shaping and engraving are all made by our factories which save the production time, better control quality and save your communication time.
  • Q 4. How to control the quality whle the factories are in different areas?

    A  All the finished products are shipped to our YIWU Office to do final check and ship to our dear customers.

    Share holder, Factory manager and QC is in Guang Dong gemstone shaping factory to coordinate together.

    And factory manager in Jiangxi factory to control the process. All of them have more than 15 years industry experince. And daily report to Boss Mr. James Yao.   

  • Q 5. What is the production time?

    A Usually it takes 30-40 days for the quantity under 1000pcs. Engraved river stones, engraved pocket gemstones, essential oil bottles with gemstone roller ball takes 10-16 days
  • Q 6. Can I offer a picture for you to do engraving?

    A Yes, clear pictures can be worked by our designer. You can also send the artwork in PDF, EPS, AI, CDR format.
  • Q 7. Artwork sizes

    A 1. All the artworks in one order look similar size
     1 

    2. Artwork sizes adjust to fit with the stone size, which means when Love and Friendship to be engraved in one order, LOVE would look bigger
    2
  • Q 8. Payment terms and transfer fees

    A 30% deposit and balance paid before shipping
    Pay by PayPal, with 4% PayPal fee
    Pay by Alibaba Trade Assurance, with 5% fees in total
    Pay by bank tranfer, with $20-$65 fees for each transaction, suggest to use it for order amount over $1000.
  • Q 9. How to guarantee the quality of the products I receive?

    A 1) Quality check from raw material until finished products are done at least 5 times for each product. Please take Check List as reference.
    2) Pictures will be sent to you to check before shipping
  • Q 10. Quality Check List

    A Quality check list
  • Q 11. Can I get a sample before order?

    A Yes, samples can be offered with reasonable sample cost and shipping cost to you. 
  • Q 12. How to ship my products?

    A By air express such as DHL, FEDEX, TNT, SF, etc., or by train, or by sea. Tracking# will be provided once there is. 

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1 Tel: +86-579-86375900
web Mailbox:sales@engravedstones.net
 #5 Liwumen Baiyun Dis, Dongyang City , Zhejiang , China